Terms of Business
private 1:1 sessions
1. SESSIONS:
1.1 Each Zoom appointment at which the Services are provided (Session) will last for the time specified and will take place over Zoom.
1.2 I require 48 hours’ notice excluding weekends if you wish to rearrange a session. Sessions rearranged with less notice than this will be forfeited from the Programme. In case of a short notice emergency please email the team support@pollyalexandre.com
2. REFUND POLICY: Upon execution of this agreement, you shall be responsible for the full extent of the Fee specified on page 1. If you cancel attendance or do not show at the Session, for any reason whatsoever, you will receive no refund.
3. RESCHEDULING POLICY: Either party may rearrange a Session at least 48 hours prior to the start of the Session, to be rescheduled at a mutually convenient date.
4. YOUR CONDUCT:
(a) Arrive on time for your Session. If you are late any time will be deducted from your Session time. I will wait 10 minutes for you to arrive and if you do not arrive within this time, or notify me you are coming late, your Session will be forfeited.
(b) Please ensure your phone and email are switched off and distractions kept to a minimum during your coaching Session. This supports me in being focused and giving you the best possible service, and you in receiving the most from your Session.
5. DUTIES OF COACH:
5.1 I shall provide the Services with due care, skill and ability.
5.2 All warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching & healing, although I fully expect great things to happen as a result of our Sessions, I cannot guarantee any specific results or that all clients will achieve the same results.
5.3 Coaching, healing & energy work is not therapy or counselling. It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and following through on any agreed action is exclusively your responsibility.
5.4 Coaching, healing & energy work does not treat mental disorders and is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of therapy.
5.5 If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the Programme.
5.6 If for any reason I am unable to provide the Services at the agreed time, I will provide you with as much notice as possible and we shall reschedule the Session for a time mutually agreed.
6. DATA PROTECTION & INTELLECTUAL PROPERTY:
6.1 You acknowledge and agree that your personal data will be processed by and on behalf of me as part of me providing you with the Services. For full details on how I process your personal data, see my privacy policy at https://www.pollyalexandre.com/privacy-policy
6.2 I am the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that I use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other person.
6.3 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions.
6.4 I grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the Sessions for private personal use, and for the purpose for which the Sessions were provided only.
6.5 You may not without my prior written consent make any audio or visual recordings of all or any part of our Sessions. You hereby consent to recordings being made of the Programme and any Sessions by me, and these will be provided to you for your own personal use on request.
6.6 NON DISPARAGEMENT: In the event of a dispute between us both, we both agree that they neither of us will engage in any conduct or communications, public or private, designed to disparage the other.
7. LIABILITY:
7.1 Nothing in this clause 9 shall limit my liability for death or personal injury caused by my negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
7.2 I shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and me providing the Services.
7.3 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions.
7.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
8. FORCE MAJEURE:
I shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond my reasonable control.